What is PETTIME?
PETTIME is a pet care brand that offers a wide range of easy-to-use products to help pet lovers take care of their pets. Our all-time favorites are pet dryers and plant based cat litter.

What is PETTIME shipping method?
PETTIME uses established shipping companies such as FedEx. See below for shipping fee schedule:

Destination Condition Speed (Business Days) Fee ($)
U.S., Canada and Mexico $30.00 and up 5-8  Free
U.S., Canada and Mexico Below $30.00 5-8 9.95
Others  n.a. n.a. n.a.

During marketing campaign such as pre-sale season, free shipping may be offered at checkout. Otherwise shipping estimates are subject to change.

How soon will I get my product(s)?
Standard delivery takes 5-8 business days. During pre-sale season, delivery ETA may vary. 

Can my shipping address be outside of the U.S.?
Yes, we can ship within the U.S., Canada and Mexico for certain products. Other countries are currently not included. 

What is PETTIME return policy?
Products sold by PETTIME can be returned within 30 days of receipt of shipment in most cases. PETTIME will not reimburse any return shipping fee. Some products have different policies or requirements associated with them. 

How do I return a product or find out more details?
Return process or any questions can be initiated here. Our team will respond to you within 3 business days if not within 24 hours.